July 1st: A Start of Clearer Phone Call Costs

Making some phone calls is always associated with fees. If you will be calling to 08 numbers, there’s no need to for you to be anxious because the price will be clear to you. Gone were the days when you don’t have any idea concerning the price of your phone call. This has been possible by the instructions that “Ofcom” has made.

Service Numbers
Most of the people make calls to ‘service numbers’ daily. This is the main reason why they need to be aware of exact charge they must pay for it. Thankfully, this will effectively start in July 1, 2015. Callers will know the fee before dialing. The ‘service charge’ and also the ‘access charge’ will be clearly shown on your bill by then.

Access Charge + Service Charge = Total Call Cost
The ‘access charge’ that you pay will go to your phone service provider. Meanwhile the company you are contacting will have the ‘service charge’. If you are contacting 0800 & 0808, you should know that it is free for landlines and mobiles.

Current Call Costs
0800 & 0808 = This is free for landlines only. But to some mobiles, it might take some charges. 7p-40p/min is the typical fee.

01 & 02 (geographic numbers) = There’ll be a call set-up fee that needs to be paid apart from 9p/min for landlines and 8p-40p/min for mobiles.

03 = Not like 0800 & 0808, these are included in cost-free mobiles and landline packages. These will only cost around 01 or 02. (calling 0345 numbers cost the same as 01 and 02 numbers)

0845 = It will cost you 5p-40p/min for cellular phone users. A set-up fee along with 1p-12p/min will be paid by landline users.

0870 = Besides the set-up fee, mobile costs 5p-40p/min while 10p/min for the landlines.

0871/2/3 = For mobiles, 5p-40p/min is the fee. 11p-15p/min will be the charged for landlines with the installation charge.

09 = Generally, it costs 9p and £1.69 per minute. But in some landline providers, £2.95 per minute is the fee. In addition to that, mobile users should anticipate a fee of 75p up to £3 per minute.

118 = For landline and mobile users, anticipate a one-off charge from 50p up to £4. Moreover, an additional fee of up to £5 per minute should be paid.

These are the current charges that you should bear in mind. However, it may be a little confusing on your part for sure. This is the objective of Ofcom’s presentation.

Calling all businesses.
If you’re a business owner, it is vital that you’re fully aware of what the approaching Ofcom legislation will imply to you, particularly if you make use of a 08, 09 or 118 number. If you utilize these numbers there are some vital steps you will have to take which are:

Step 1. You should take time knowing the effects of the changes to your business. It will help if you will speak to your phone number service provider.

Step 2. Know if all the costs are for real. Asking the TCP would be helpful.

Step 3. Consider changing your telephone number(s) if you found out that the charges are unfair enough.

Step 4. Try to see if all the call fees are still suitable and accessible by doing some research. Nonetheless, Ofcom advised everybody to remember this:

‘Calls cost up [or XP per minute] plus your phone company’s access charge’.